This Website www.assuranthomeinsurance.co.uk (the "Service") is operated by Assurant Intermediary Limited (“AIL”), with mailing address of Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN, a member of the Assurant, Inc. group of companies (hereinafter, “We”, “Us”, or “Our”). AIL is the data controller of your Personal Information in the context of the Service.
This Privacy Notice (“Notice”) describes how We will process and protect personal information relating to an identified or identifiable individual (“Personal Information”) when you use the Service, which allows users access policy documents and forms (for example, view policy terms and conditions and print certificates of coverage), and contact customer support, and applies to your use of the Service. We also use the Personal Information to provide Our insurance or product services to you, to communicate with you, and to track usage of the Service and Our products and services. Your Personal Information shall be held and used in accordance with applicable legislation relating to the protection of Personal Information (the “Applicable Law”). Your Personal Information will be shared with other Assurant affiliates and service providers, some of which are located outside the EEA and are not subject to an adequacy decision of the European Commission.
We collect your Personal Information in the following situations:
1.1 When you View your Policy Information
We collect Personal Information from you when you access your policy information on the Service. To view your information through the Service, We ask users to provide Us with their policy number and correspondence postcode. We will also collect your Internet Protocol (“IP”) address.
1.2 When you communicate with Us or contact Us for Customer Support
When you contact Our customer support team by written correspondence (for example – by email) or telephone. We will collect information that you provide to Us in your communications (such as the query or issue that you have raised and your contact information).
1.3 When you access the Service
We process your Personal Information for the following purposes:
3.1 Disclosure to Our Affiliates
We will disclose your Personal Information to other Assurant group companies for the purpose of performing tasks that directly relate to the provision of the Service. For example, We may share your information with Our affiliates to manage your Policy.
3.2 Disclosure to Our Service Providers and Partners
We employ third party companies and individuals to facilitate the Service (for example, application or database hosting, development, other insurance companies (for example, reinsurers), and for fraud detection and prevention purposes. These third parties have limited access to your Personal Information to perform these tasks on Our behalf and are obligated to Us. The personnel of such third parties who use your Personal Information is limited to those individuals which are authorised to do so on a need-to-know basis and as necessary to provide these business services to Us.
3.3 Disclosure to Public Authorities
We may disclose your Personal Information if required for the purposes above, if mandated by law or if required for the legal protection of Our legitimate interests in compliance with Applicable Law.
3.4 Other Categories of Recipients
We may also disclose your Personal Information, usage information, and other information about you to parties acquiring part or all of Our assets, as well as to attorneys and consultants. Also, if any bankruptcy or reorganisation proceeding is brought by or against Us, your Personal Information may be considered a company asset that may be sold or transferred to third parties.
In providing the Service, Personal Information is transferred to, and processed in, the European Economic Area (“EEA”).
In some countries, you have the right to request access to, correction of, and deletion of your Personal Information, and to restrict the processing of your Personal Information, under Applicable Law. You also have the right to request a structured commonly-used and machine-readable copy of Personal Information that you have provided to Us for a contract or with your consent, and to ask Us to transmit (port) this Personal Information to another controller.
You may also object to Our processing of Personal Information in certain circumstances (in particular, where We don't need to process the information to meet a contractual or other legal requirement.
You can exercise any of your rights by contacting Us https://www.assuranthomeinsurance.co.uk/customer-contact-us/>> In order to safeguard your Personal Information from unauthorised access, We may ask that you provide sufficient information to identify yourself prior to providing access to your Personal Information.
In certain situations, and subject to Applicable Law, We may not be able or obliged to comply with part or all of your individual requests. For example, We may not comply with an access request if doing so would reveal Personal Information about another person, or comply with a deletion request relating to information which We are required by law to keep or have compelling legitimate interests in keeping. Please note that We have the right to refuse requests which are manifestly unfounded or excessive (for example, due to their repetitive character).
If you have unresolved concerns, you have the right to complain to an EU data protection authority ('supervisory authority') where you live, work or where you believe a breach may have occurred.
To provide certain parts of the Service (for example – Create an Account, Request a Quote), the provision of Personal Information is mandatory: If relevant data is not provided, then We will not be able to provide certain parts of the Service. All other provision of your information is optional. If you do not wish to provide optional information, then your experience on Our website may be less personalised.
We communicate with you through email. We will send you service-related communications (for example, “Your request has been processed”).
You can change your email and contact preferences by contacting Us https://www.assuranthomeinsurance.co.uk/customer-contact-us/ Please be aware that you cannot opt-out of receiving service-related messages from Us.
We have implemented safeguards designed to protect your Personal Information in accordance with industry standards.
We have measures in place to restrict access to Personal Information to those individuals whom We know have a valid business purpose to have access to such data. We maintain physical, electronic and procedural safeguards. We follow generally accepted standards designed to protect the Personal Information submitted to Us, both during transmission and once We receive it. We require those who provide services for Us and to whom We provide Personal Information collected through the Service to keep such information secure and confidential. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, We cannot guarantee its absolute security.
9.1 Minimum age
We do not knowingly collect Personal Information from anyone under the age of 18. You must be at least 18 years of age to use the Service.
9.2 Changes to this Notice
We may update this Notice from time to time. If We make any material changes to Our Notice, We will notify you by email or by means of a notice through the Service, or by other means prior to the change becoming effective, so that you may review the changes before you continue to use the Service. Please review changes carefully.
9.3 Contact Us
For customer enquiries, please contact Us at: Assurant Intermediary Limited, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN, or call Us https://www.assuranthomeinsurance.co.uk/customer-contact-us/
We welcome your questions or comments regarding this Notice. Please write to Assurant Intermediary Limited (an Assurant group company), Data Protection Officer, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN, or send Us an email at firstname.lastname@example.org. You may also write to Us at Assurant Privacy Office, Post Office Box 979047, Miami, FL 33197-9047, USA.
Effective date: 24/05/2018
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